Documetric – technology led outsourcing

After a 5 month transition period, Documetric has completed the final phase of a migration involving more than five thousand Royal Bank of Scotland Group customers to the bank's new range of online banking products.

By combining our Call Centre skills with the expertise of our Technical Help Desk, Documetric has guided the Royal Bank of Scotland Group customers seamlessly through the transition to new services.

This transformation was achieved by working closely with Royal Bank of Scotland Group to fully understand and support their new products before a single customer was contacted.

For Royal Bank of Scotland Group quality, security and professionalism is paramount and Documetric provides these at all times, underpinned by our ISO9001, ISO27001, BACS & PCI-DSS accreditations

"The support we received from Documetric was excellent. The project faced challenging timescales and the Documetric team moved very quickly to plan and execute the customer migration. The end result was a very successful migration exercise and high levels of customer satisfaction - a key requirement for RBS."
Gavin Maclean. Product Manager, RBS

Rami Cassis, Documetric CEO said "this has been a very successful exercise for Documetric and RBSG alike, as customers moved to the newest generation of banking products"

As a technology-led outsource provider, Documetric has been providing services to RBSG and their customers for more than 20 years.

If you are interested in what Documetric can do to help your business, please contact us