Help Desk

Documetric has over 10 years experience delivering outsourced call centre and help desk solutions on behalf of financial and professional services organisations.

Delivered either as a component of a business processing service, or as a standalone service in its own right, we provide both an in-bound and out-bound helpdesk services such as:

  • user training support
  • query handling and profile changes
  • technical product support

We support both Level 1 and Level 2 enquiries. There is also a separate helpdesk service associated with the migration of internal banking products.

Our strength in operations and technology allows us to deliver complex services delivered across multiple media.