Remittance Processing

Documetric's scalable payment processing services leverage our economies of scale and\relationships with the banking sector to deliver high quality services in a cost effective outsourced model.

We process over 100,000 payments a day, either delivering the service on behalf of one of our partner banks, or direct to the end customer.

Outsourcing the remittance processing function, reduces cost, error rates and the time to recognise the cash.

Our service provides clients with a dedicated PO Box to direct all incoming postal payments to our processing centre. Payments are received, validated & prepared for same-day clearing. Key data from cheques/postal orders/credit card mandates, remittances & correspondence is captured and presented to the client to be uploaded into their finance system.

Documetric can provide images of all payments, remittances & correspondence processed on behalf of the client via Documetric’s hosted secure web-access service, ADIR (Advanced Digital Image Repository). In addition, we provide and secure storage & disposal of original documents.

The remittance processing service is ideal for clients who wish to migrate away from postal payments in the longer term; have to ‘staff-up’ to meet peak billing activity; or are simply looking to utilise valuable staff resource more effectively on core business activities.

This service incorporates some or all of the following process steps, according to individual client’s requirements:

  • Receipt of payments/remittances at our Processing Centre via a PO Box
  • Verifying the payment (cheque, credit/debit card, postal order etc)
  • Capturing details of the payment/remittance using scanning/ICR techniques
  • Banking the payments on the day of receipt
  • Same day transmission of finance data to the end client’s accounting system
  • Forwarding of images to client, or storage on a hosted Internet application
  • Rejection handling
  • White mail (correspondence) handling
  • Provision of management information
  • Secure storage and disposal of original documents
  • Remittances with payments executed via BACS are reconciled using a subset
    service known as BACS reconciliation

With over 30 years experience in the market and with our pedigree in the financial sector, Documetric's payment solutions takes the burden of this manually intensive task from our customers and delivers a service that guarantees to:

  • reduce the cost of processing by a minimum of 20%
  • deliver cash into the bank more quickly - advancing the process by days, sometimes even weeks
  • reduce the frequency of errors
  • increase the controls and supporting management information